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FREQUENTLY
ASKED
QUESTIONS

What countries do you ship to?

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

If your country is not noted above, please send us a mail at sales@karinnunezdefleurquin.be and we will see if we can add it to the list.

Will I be charged tax or duty?

BELGIUM VAT (sales tax) is applied to orders dispatched to BELGIUM and all EU destinations. For all other destinations prices are displayed excluding VAT and any import duties that may apply on entry to the destination country.
As the recipient you are responsible for all import duties, tax and administration charges that maybe applied by your local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.

Can I have my order delivered to another address than my billing address?

Yes, you can select a separate delivery address from your billing address in the check out.

How To Return Your Item(s)

Simply return the items back to us at the address below, ensuring that the items are securely packaged, so as not to be damaged in transit. Before returning your items to us, please check:

• The items for return are unworn, in re saleable condition, complete with all swing tags & packaging
• You have included your original invoice, with your preference for exchange or a refund.
• If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us a quick email at returns@karinnunezdefleurquin.be so we can put the replacement item aside for you or if needed we can produce the item.

We also recommend that you use an insured courier service with signature on delivery.
KNDF cannot take responsibility for any products lost or damaged in transit back to us.

When returning your items using your 14 day right of withdrawal, please refer to the withdrawal form and the instructions for exercising your right of withdrawal on the following link:karinnunezdefleurq.com/returndocument

Our returns address is:
KNDF Returns
Biartstraat 65
2018 Antwerp, Belgium

Do I have to pay for my return?

Customers are responsible for the cost of shipping returned items to us. If you have chosen an item for exchange, we will ship the replacement back to you free of charge.

Can I exchange my order for completely different items?

If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.

Can I exchange my order for completely different items?

If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.

How long will it take to send out my exchange items?

We aim to process them within 48 hours of being received, although it can take longer during busy periods
such as Xmas and sale.

Will I be charged tax or duty on my replacement item?

We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.

How long will it take to process my refund?

We aim to process all refunds within 48 hours of receiving the returned items. We will send you a confirmation email to notify you we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer.

Got a question not answered here?

Send an email to info@karinnunezdefleurquin.be or call us on +32 485 59 99 41.