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925 BVBA (karinnunezdefleurquin.com)
 Located in Ravelsbergstraat 43, 2100 Deurne, Belgium, tel: +32 0485 59 99 41, email: info@karinnunezdefleurquin.com, register of legal persons (RLP) Antwerp, VAT BE 0822236435, 
bank account number: BE34 7350 3614 2790

Article 1 Definitions karinnunezdefleurquin.com is the online jewelry store of designer Karin Nuñez de Fleurquin which can be visited through http://www.karinnunezdefleurquin.com.

Article 2 ApplicabilityThe present general sales terms and conditions apply on all offerings and purchases made on the website http://karinnunezdefleurquin.com Unless stated otherwise, these sales terms and conditions exclude the application of any other terms and conditions. In case of deviations and differences between the English text and the Dutch text of the general sales terms and conditions, the provisions of the English text prevail.

Article 3 Agreements By entering into an agreement via this website, the customer accepts the application of the present general sales terms and conditions.

Orders via this website can only be placed by residents of an EU member state.
An agreement is concluded after acceptance of the order of the customer by karinnunezdefleurquin.com. karinnunezdefleurquin.com is entitled to refuse orders or to request additional information of the customer. karinnunezdefleurquin.com may apply specific conditions to the acceptance of the order, such as payment in advance. If an order is not accepted, this will be communicated to the customer, stating the reason of the refusal of the order. In such event karinnunezdefleurquin.com will reimburse the customer.

Article 4 Prices and shipping All the prices mentioned on the website (jewelry) are the actual applicable prices. All prices are mentioned in euros, VAT and packaging costs included. 
karinnunezdefleurquin.com ships its orders free of charge to all countries in the European Union.

karinnunezdefleurquin.com pays the utmost attention that the information that is provided on the website is correct. Nevertheless errors may occur. No rights may be derived from obviously incorrect information.

karinnunezdefleurquin.com also has the right to unilaterally alter the prices stated on the website as long as the agreement with the customer has not been entered into.

Article 5 Payments Payments can be made in the manner indicated during the ordering process and may be subject to further (payment/order) conditions. After placing an order, the customer will receive a confirmation email stating the total price of the purchase and possibly applied discounts.

karinnunezdefleurquin.com offers the following payment options:

- payment in advance through bank transfer

- credit card (Visa)

All payments are processed through a secure payment platform (SLL security).

For the payment options provided on the website karinnunezdefleurquin.com does not apply any additional charges.

If payment is done via a bank transfer, full payment of the order is required 7 days after the order date. Once karinnunezdefleurquin.com has received the payment the order will be shipped.

If the customer makes a reservation for a product on the website, payment must be made within 7 days after the reservation date. If karinnunezdefleurquin.com has not received payment within 7 days after the reservation date, the reservation will be cancelled.

Article 6 Delivery & Stock karinnunezdefleurquin.com determines the manner of shipping and transport. If the customer has a special shipping request, any additional costs related to this request will be borne by the customer.

All shipments will be done via registered mail. The customer will have to sign at the moment of the delivery of the order.

The customer has the obligation to examine whether the delivered products meet the agreement, and to report any damage, defects or abnormalities to karinnunezdefleurquin.com immediately after delivery.

Delivery in Belgium:
karinnunezdefleurquin.com strives to ship orders within two 2 days after receipt of the payment to the customer. Each item is send to the customer by registered post. Orders will usually be received by the customer within 3-7 working days after the receipt of the payment.

Your order will be offered during daytime. if you are not at home at the moment of delivery, you can pick up the order at the post office nearby within approximately two weeks after the initial moment of delivery.

Deliveries outside Belgium (within the EU):
For deliveries of orders to destinations outside Belgium and within the EU, we also strive to deliver within 7 working days after the receipt of the payment.

Article 7 Right of withdrawal The customer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products.

To exercise your right of withdrawal it is recommendable to use the withdrawal form as it is provided on our website on the following link […]. Please carefully read the model instructions with regard to the right of withdrawal, available on the following link: [http://www.karinnunezdefleurquin.com/faq/]

The customer has no right of withdrawal for:

- products that are handmade and tailored according to customer’s specifications

- custom tailored or engraved rings or bracelets.

The shipping costs for returning the product will be borne by the customer and are estimated at an average maximum of 30 euro. The customer is responsible for the risk of returning the products (loss, damege, etc).

In case the customer exercises its right of withdrawal, karinnunezdefleurquin.com will reimburse all amounts paid by the customer on the condition that the products reach karinnunezdefleurquin.com timely and in perfect, unused condition.

The customer is liable for any diminished value of the products resulting from the handling of the product in any other way than what is necessary to establish the nature and characteristics of the product.

To make sure that the exercise of your right of withdrawal is done correctly, it is recommendable to contact us by telephone (tel: +32 0485 59 99 41) prior to the execution of your right of withdrawal.

Article 8 Warranty Karinnunezdefleurquin.com offers a warranty for any lack of conformity of 2 years on all products purchased on the website. However if a lack conformity is established after the sixth month after the purchase date, karinnunezdefleurquin.com may request proof of the customer that the lack of conformity already existed on the purchase date in order for the customer to claim the application of the warranty.

Specific warranty conditions:

- In the first six months after the day of purchase by the customer, the loss of brilliant, zirconium or color stones is covered by this warranty.

- Warranty however does not apply if the customer uses the wrong products to clean or maintain the products (bleach, ammonia, all corrosive products, etc may not be used).

- Warranty does not cover discolorations of white gold jewelry that might lightly turn yellow. This is a normal wear and tear. Warranty does not cover discolorations of silver jewelry. This can be cleaned with an appropriate silver cleaner.

-Warranty does not apply for damage to products that have been misused by the customer, products that are damaged on purpose or as a result of negligence, products that have been used in a manner that exceeds normal use, products that the customer has tried to repair.